Privacy Policy

How we protect and handle your data

Last Updated: May 11, 2025

1. Introduction

Welcome to Dentail ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Dentail application (the "App") available on iOS, macOS, and Windows platforms.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

For Dental Professionals:

  • Full name
  • Email address
  • Phone number
  • Professional license number
  • Specialization
  • Work schedule
  • Professional notes

For Patients:

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Physical address
  • Emergency contact information (name, relationship, phone number)
  • Medical history (including allergies, medications, and existing conditions)
  • Dental conditions
  • Insurance details (provider, policy number, coverage information)
  • Treatment notes and records

2.2 Usage Data

We may also collect information about how the App is accessed and used. This usage data may include:

  • Device information
  • IP address
  • Browser type
  • App features you use
  • Time and date of your visits
  • Other diagnostic data

2.3 Firebase Data

We use Google Firebase for authentication, database storage, and cloud functions. Firebase collects and processes data according to its own privacy policy, which can be found at: https://firebase.google.com/support/privacy

3. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide and maintain our App
  • Notify you about changes to our App
  • Allow you to participate in interactive features
  • Provide customer support
  • Gather analysis or valuable information to improve our App
  • Monitor the usage of our App
  • Detect, prevent, and address technical issues
  • Send appointment reminders via SMS and WhatsApp using Twilio
  • Send email notifications regarding clinic invitations and updates
  • Process and manage appointments
  • Maintain patient records and treatment history
  • Process billing and insurance claims

4. Data Storage and Security

4.1 Data Storage

Your information is stored primarily in the Firebase Realtime Database. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

4.2 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

4.3 Security Measures

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our App, provide the App on our behalf, perform App-related services, or assist us in analyzing how our App is used. These third parties include:

  • Firebase: For authentication, database storage, and cloud functions
  • Twilio: For SMS and WhatsApp messaging services
  • Custom SMTP Server (mail.teodik.dev): For sending email notifications

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Legal Requirements

We may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Dentail
  • Prevent or investigate possible wrongdoing in connection with the App
  • Protect the personal safety of users of the App or the public
  • Protect against legal liability

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update, or delete your information
  • The right to rectification (to correct inaccurate data)
  • The right to object to our processing of your personal data
  • The right of restriction (to request that we restrict processing)
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children's Privacy

Our App is not intended for use by children under the age of 16 without parental consent. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@dentail.app

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